RETURN & WARRANTY

A 14-day return window, no restocking fee, and a 2-year warranty on every machine.

We want you confident in your purchase. If something isn't right, here's exactly how it works.
 

Returns at a Glance

Return window: 14 days from delivery

Restocking fee: none
 

How to Start a Return

1. Contact us within 14 days of delivery — phone or email, with your order number.

2. We confirm the details — you'll receive return instructions and we'll arrange the freight for your machine.

3. Prep the machine — unused, in original resalable condition, with all included parts and documentation.

4. Refund — issued to your original payment method once the return is received and inspected.

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What Qualifies

Equipment must be unused and in original, resalable condition with all included parts and documentation. Items showing use, missing parts, or damage from improper handling may not qualify.

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The 2-Year Warranty

Every machine is backed by a 2-year warranty covering defects in materials and workmanship under normal use.

Covered: manufacturing defects in materials and workmanship.

Not covered: normal wear, consumable parts, misuse, or damage from improper maintenance.

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Filing a Warranty Claim

Contact us with your order number plus a description and photos of the issue — we'll take it from there and help make it right.

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Last updated: September 8, 2026

Start a return or a warranty claim: call (720) 504-3328 or email info@solidgearssupply.com with your order number.

Solid Gears Supply · 43260 Co Rd 21, Elizabeth, CO 80107, USA