FREQUENTLY ASKED QUESTIONS

Shipping, delivery, warranty, returns, and how to reach us — quick answers to what we hear most.
 

How much does shipping cost?

Standard freight shipping is free on every order. 
 

How long does delivery take?

Standard delivery runs 7–21 business days, covering processing and freight transit. 
 

Do I need a forklift or loading dock?

No. Delivery is curbside, and a liftgate can lower the machine to the ground for you.
 

Where does my order ship from?

Our warehouse in Elizabeth, Colorado. Orders ship by freight carrier across the continental United States.
 

What if my delivery arrives damaged?

Note the damage on the delivery receipt before you sign, take photos, and contact us right away — that's what protects the freight claim, and we'll help make it right.
 

Is there a warranty?

Yes — every machine carries a 2-year warranty covering defects in materials and workmanship under normal use. Normal wear, consumable parts, misuse, and improper maintenance aren't covered.
 

What is the return policy?

14 days from delivery, no restocking fee. Equipment must be unused and in original, resalable condition with all parts and documentation.
 

How do I track my order?

You'll receive tracking details when your order ships, and the freight carrier will contact you to schedule delivery. You can also send us your order number any time for the latest status.
 

Do you offer financing?

Yes — options include 0% interest for 12 months, extended 36-month terms for larger operations, and equipment leasing. Terms depend on the credit review. See Financing Options for details.
 

How do I get in touch?

Call (720) 504-3328 or email info@solidgearssupply.com — our US-based team handles sales and support, Monday–Friday, 9:00 AM – 5:00 PM ET.

Solid Gears Supply · 43260 Co Rd 21, Elizabeth, CO 80107, USA