Privacy Policy — How We Protect Your Data

​Last updated: September 8, 2026

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The Short Version

• We collect only what we need to fulfil your order: contact and shipping details, payment (processed by a PCI-DSS-compliant processor — we never store the full card number), and basic device data.

• We use your data to ship orders, answer questions, and improve the site — never to sell it.

• We share data only with payment processors, freight carriers, and when required by law — never with advertisers.

• You can access, correct, or delete your data, and California residents can use our "Do Not Sell or Share My Personal Information" right.

• Guest checkout means no account is required, and one-click unsubscribe stops marketing email anytime.

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What We Collect

We collect only the data we need to complete your order and keep the site safe. Most of it comes directly from you at checkout.

Order & contact data. Name, email, phone, billing and shipping address, and the items you order.

Payment data. Card type and last four digits are visible to us, but the full card number is handled by a PCI-DSS-compliant payment processor and is never stored on our servers.

Device & usage data. IP address, browser type, pages viewed, and approximate region — collected automatically.

Optional account data. An account is never required. If you create one, we store your login email and order history so you can track future orders faster.

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How We Use It

We use your information to do exactly what you asked and nothing else:

• Process your payment and ship your order.

• Send order updates, tracking, and delivery confirmation.

• Answer your questions and resolve returns or claims.

• Prevent fraud and keep the site secure.

• Improve the site using aggregated, de-identified usage patterns.

• Send marketing email only when you explicitly opt in.

We do not use your data to build a profile for sale, and we do not buy third-party data to target you.

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Who We Share It With

We share data only with the categories of partners needed to fulfil your order, and only the minimum each needs:

• Payment processors — to authorize and capture your card.

• Freight and parcel carriers — to deliver your order.

• Service providers — email and analytics tools, bound by contract to protect your data.

• Legal compliance — when required by law, court order, or to protect safety and rights.

We never sell your information to advertisers. In a sale of our business, data transfers only to a successor bound by equivalent commitments.

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Cookies & Tracking

Essential cookies keep your cart and checkout working. Optional analytics cookies help us understand aggregate traffic so we can improve. You can refuse non-essential cookies in your browser settings without losing the ability to order, and we never sell cookie-derived data to any advertising platform.

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Your Rights

You can access, correct, or delete your personal data, and you can opt out of marketing email at any time. California residents have the right under the CCPA to submit a Do Not Sell or Share My Personal Information request — we do not sell your data, so this right is honored by default, and you can confirm or exercise it through our Contact page.

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Data Retention & Security

We keep order records only for as long as needed to fulfil orders and meet legal obligations, then delete or de-identify them. Security measures include encryption of data in transit, a PCI-DSS-compliant payment processor that keeps full card numbers off our servers, and restricted internal access on a need-to-know basis. No method of electronic storage is perfectly infallible, but we apply the reasonable safeguards appropriate to the data we hold.

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Children's Privacy

Our site and products are not directed to anyone under 16, and we do not knowingly collect personal information from children. If you believe a child has given us data, contact us and we will delete it.

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Changes to This Policy

We may update this policy as our practices or the law change. The "Last updated" date above shows when it was last reviewed. Material changes are posted here before they take effect.

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Contact

Questions about your data? Reach a real specialist through our Contact page. We answer in plain English.

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Frequently Asked Questions

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What data does Solid Gears Supply collect when I order?

We collect your name, contact details, shipping address, and the order details you enter. Payment is handled by a PCI-DSS-compliant processor, so the full card number never touches our servers. We also receive basic device and usage data automatically. No account is required to place an order.

Do you sell my personal information?

No. We never sell, rent, or trade your personal information to advertisers or third parties for their own marketing. We share data only with the processors needed to complete your order — payment and freight — and when the law requires it. You can opt out of marketing email anytime.

How do I delete my data or unsubscribe?

Use the unsubscribe link in any marketing email, or contact us and we will remove your data or stop sending email as you request. We keep order records only as long as needed to fulfil orders and meet legal obligations, then delete or de-identify them.

Do you use cookies, and can I refuse them?

Yes. Essential cookies keep your cart and checkout working; optional analytics cookies help us improve the site. You can refuse non-essential cookies in your browser settings without losing the ability to order. We never sell cookie-derived data to ad platforms.

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Questions about your data? Call (720) 504-3328 or email info@solidgearssupply.com.

Solid Gears Supply · 43260 Co Rd 21, Elizabeth, CO 80107, USA